Posted on December 9, 2019 by Sara Regan

Please contact One View prior to upgrading to Windows 10. Call our Customer Success team at 317.915.9039 or email CSM@one-view.com. One View recommends that your dealership IT staff handle the Windows upgrade processes, please consult them prior to making any changes to your computer. See below for helpful information about the Windows 10 upgrade process.                                                                                                                                                                                                                                                                                                                                       

Why do I need to upgrade to Windows 10?

Microsoft’s Windows 7 operating system (OS) will be reaching end of life (EOL) in January of 2020. “End of life” means Microsoft will discontinue all technical support (including paid) and all software updates. Without regular security updates, the operating system will become increasingly vulnerable to malware, exploits, and other threats. One View cannot guarantee that our software solutions will run with stability when a customer’s computer runs on an outdated Windows version, such as Windows 7.

Will I have to buy Windows 10?

Most Windows 7 licenses, whether included by the manufacturer (OEM) or purchased outright, are eligible for a free upgrade to Windows 10. Before Windows attempts to run the upgrade, the program will verify whether the machine’s license is eligible or not. If the license is not eligible, the upgrade process will pause and issue a notification of the ineligible license. Microsoft may require an upgrade to the PC hardware if the license is ineligible.

Is my computer able to upgrade to Windows 10?

Most PC models made in the last three or four years should have no problem upgrading. Computers purchased more than four years ago could run into issues when upgrading. A compatibility scan is included in the initial steps of the upgrade process. This scan will check for any issues that would prevent the system from upgrading successfully. If a PC is not compatible with the software upgrade, it is most likely time for a hardware upgrade.

Will all my software be still be installed after the upgrade to Windows 10?

Some software may be incompatible with an upgrade to Windows 10. Windows will scan a PC, before running the upgrade, and notify the user of any applications that may not work after the upgrade. Windows may even require incompatible software be removed before the upgrade can occur. All One View software is compatible and tested with Windows 10.

What do I need to do before I upgrade to Windows 10?

  1. Backup your PC’s hard drive. Prior to any upgrade, One View recommends a full backup of the PC’s hard drive. There are many methods to backup a hard drive, please consult your dealership’s in-house IT staff for assistance. It is recommended that all backup methods and software be tested before running the Windows upgrade. Testing the backup will ensure that the PC can be restored to its previous setup, should there be an issue (however unlikely) during the upgrade.
  2. Make sure your PC is running the latest version of Windows 7 or 8. An update may be needed before upgrading to Windows 10 (note: updating the OS to the latest version is not the same as upgrading to Windows 10). Computers running on the most up-to-date system update will have an easier time upgrading to Windows 10. The Windows 10 upgrade process may take longer or fail if the OS has not been updated to the most recent version.
  3. Update the PC’s drivers. This is recommended because some outdated network and/or USB drivers may not function properly after the system upgrade.
  4. Make sure there is enough space on the PC hard drive to upgrade. See Microsoft’s Windows 10 system requirements here.
  5. Temporarily disable or remove anti-virus software. This is advised because anti-virus software may prevent a PC from installing the upgrade. The anti-virus software can be reactivated/installed after you have upgraded to Windows 10.

How long does it take to upgrade to Windows 10?

The speed of the upgrade depends the age and configuration of the computer. After the computer downloads the upgrade, most devices take roughly an hour to install the upgrade. Older devices could take more than an hour while newer, high-performance devices could take less.

What do I need to do after I upgrade to Windows 10?

Updating the PC’s drivers is the most important thing to do after an upgrade. Most manufacturers, such as HP, Dell, or Lenovo, have tools to automatically install the most up-to-date, critical drivers. Updating the drivers will ensure that the PC functions normally after the upgrade. Additionally, check the status of applications previously installed on your PC. Some software was never designed to work on Windows 10 and may need to be replaced or reconfigured.

Please contact One View prior to upgrading your PC to Windows 10. Call our Customer Success team at 317.915.9039 or email CSM@one-view.com