The One View Technical Support team is here to help! We will work with you to resolve scanner issues, address data inquiries, Vault application questions, and any One View support requests. One View technical support is available Monday – Friday, 8am to 7pm EST.
Visit our Support Frequently Asked Questions page for assistance with Archiving, Scanning, and Vault.
There are a few ways to get the assistance you need:
Call : 1 (800) 923-8439
Email : firstname.lastname@example.org
Submit a Support Ticket by following these steps:
- Login to Vault
- Select Submit a Support Ticket, located at the bottom of the screen
- Fill out and submit the support request form
- Watch your inbox, a case confirmation email will arrive shortly after submitting the request
Attention Vault Users:
Access to One View Vault is not supported on Internet Explorer. Please access your Vault account using Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. All browsers are available for free download by their provider. Contact One View Support for assistance installing a new web browser.
Within Vault, check out the Resource Center to find:
- One View Announcements
- Helpful Video Tips on Vault topics, such as the Document Toolbar, navigating the Exception Report, creating a Custom List, and more
- Feature Guides, step-by-step walkthroughs of Vault’s most useful features
- Vault Update Release Notes, our development team works hard to continually improve the application. Your feedback is valuable, please contact us with any product enhancement requests.
- Support Contact Information
Looking for more general information about One View? Contact us here.