Enhance your document management
Learn the latest automotive documentation industry trends, best practices, news and tips. Our academy is full of articles and resources to provide you with immediate ways to improve your dealership efficiency and streamline data capture workflow.
5 Tips to Ace Manufacturer Service Warranty Audits
As the saying goes, the only guarantees in life are death and taxes. For dealers, you can add a third: audits. The general trend in the industry over the past few years is manufacturers auditing more frequently, on a smaller scale. Manufacturers are struggling in the time of COVID-19, and it’s likely that increased audits will be a source of revenue for OEMs. Many dealerships are also facing economic hardship due to the disruption caused by the pandemic. Now more than ever, it pays to be proactive in reducing liability to manufacturer warranty charge backs.
How to Avoid the DMS “Gotcha” Moment
The typical DMS contract lasts five years. But the law mandates you retain documents for seven years. Welcome to the DMS “gotcha” moment. It’s no accident that many legacy DMS contract terms fall just short of what the law demands. These DMS systems have one goal: catch you in a repetitive renewal cycle so you never make it to the end.
Tips for Optimizing One View Dealership Operations during COVID-19
Physical presence and activity at the dealership may have slowed to a near halt but that does not mean that your business must follow suit. We have heard from many dealers who are using this time to reevaluate their dealership workflows and cut out any unnecessary costs or time sucks. We understand your store may look, feel, and operate differently after COVID-19 has been contained and customers, employees, and management return to the dealership. Here are a few of our recommendations to help smooth that transition and adjust to a new standard operation.
FAQ: Microsoft Windows 10 Upgrade
Microsoft is ending all technical support and security updates in January, 2020. This article will answer some of the frequently asked questions about the Microsoft Windows upgrade process. Please contact One View prior to upgrading to Windows 10. Call our Customer Success team at 317.915.9039 or email CSM@one-view.com. One View recommends that your dealership IT staff handle the Windows upgrade processes, please consult them prior to making any changes to your computer.
8 Signs Your Employees Function as a Team
If you work in a dealership, chances are you have attended a meeting where managers have talked about the importance of teams and team building to rally motivation and cooperation. But does your dealership really foster a team environment, or is your managers’ use of team terminology merely lip service? Here are eight signs that your employees are effectively functioning as team members.
How Dealership Turnover and a New Workforce Affect Your Bottom Line
According to the NADA 2016 Dealership workforce survey, two of every five service advisors leave each year, which equals a 39% annual turnover rate. On average, a service advisor’s tenure is 2.3 years. Hiring and retaining employees has been a growing challenge for small to large dealerships nationwide. Turnover affects dealerships in multiple ways, such […]
6 Tips for Improving Manufacturer and Sales Audits
Typically, 50 to 100 vehicle folders are reviewed during an audit, depending on the manufacturer. Preparation for these takes a great deal of time and also puts the dealership at expensive risk if not handled properly. Here are a few of our recommendations to best prepare for a warranty audit.
Become a Shred Certified Dealership
Certain manufacturers require that dealerships retain all documents relating to warranty claims for at least a few years following the date of claim payment. In 2008, BMW implemented the electronic archiving (EAS) program. Honda and BMW dealerships can become electronic archiving certified to shred their paper warranty documentation and electronic documents will be accepted for […]
Using Document Scanning/Retrieval for Upselling
Dealerships want to continually engage customers, upsell and increase retention. A happy, loyal customer will return for future business and refer your dealership to their friends and family. Those customers assume you already know their vehicle history and expect the information to be readily available. Customer satisfaction is absolutely key to improving your CSI and […]
Dealership Backscanning 101
When you have made the decision to start electronic document management, you will then need to decide which documents you will be scanning and when you will start scanning. Back scanning can be a very sizeable task for one or two employees to handle and may take months.