Enhance your document management

Learn the latest automotive documentation industry trends, best practices, news and tips. Our academy is full of articles and resources to provide you with immediate ways to improve your dealership efficiency and streamline data capture workflow.

Take Back Control of Your Vendors

The old saying is “hindsight is 20/20.” It feels like “foresight” needs to be 2021. The ongoing pandemic continues to challenge dealers as we grapple with uncertainty. Many dealers are anxiously awaiting how the industry will trend through the winter and post-election. It is a safe bet that the majority of dealers are evaluating every […]

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Would you know if your store was missing over $200,000?

How and Why to Make Your CPA Your Most Important Relationship A store may be missing over $200,000. Or $745,000. Or as much as $4.1 million. These are all real amounts embezzled from dealerships by employees. Most embezzle for years before they are caught. In one case, an employee was only caught because she was on vacation when a […]

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What Service Managers Don’t Know and Why it Could Hurt Them

Every service manager knows that they must keep accurate and complete records. The task is not complicated but commonly lands on the bottom of the priority list. Why? Because the process takes time, organization, and knowledge about retention requirements. What can a service manager do? Be proactive and prevent chargebacks with the following techniques and strategies.

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Net Up to $12k Per Month in Additional Gross Profit by Doing This.

In my last blog, I talked about how to ace a manufacturer service warranty audit. This blog looks at the flip side of audits, or how to proactively audit your internal warranty operations to uncover gross profit opportunities. For more information about how One View can help you with this check out our Dealer Services page.

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5 Tips to Ace Manufacturer Service Warranty Audits

As the saying goes, the only guarantees in life are death and taxes. For dealers, you can add a third: audits. The general trend in the industry over the past few years is manufacturers auditing more frequently, on a smaller scale. Manufacturers are struggling in the time of COVID-19, and it’s likely that increased audits will be a source of revenue for OEMs. Many dealerships are also facing economic hardship due to the disruption caused by the pandemic. Now more than ever, it pays to be proactive in reducing liability to manufacturer warranty charge backs.

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How to Avoid the DMS “Gotcha” Moment

The typical DMS contract lasts five years. But the law mandates you retain documents for seven years. Welcome to the DMS “gotcha” moment. It’s no accident that many legacy DMS contract terms fall just short of what the law demands. These DMS systems have one goal: catch you in a repetitive renewal cycle so you never make it to the end.

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Tips for Optimizing One View Dealership Operations during COVID-19

Physical presence and activity at the dealership may have slowed to a near halt but that does not mean that your business must follow suit. We have heard from many dealers who are using this time to reevaluate their dealership workflows and cut out any unnecessary costs or time sucks. We understand your store may look, feel, and operate differently after COVID-19 has been contained and customers, employees, and management return to the dealership. Here are a few of our recommendations to help smooth that transition and adjust to a new standard operation.

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FAQ: Microsoft Windows 10 Upgrade

Microsoft is ending all technical support and security updates in January, 2020. This article will answer some of the frequently asked questions about the Microsoft Windows upgrade process. Please contact One View prior to upgrading to Windows 10. Call our Customer Success team at 317.915.9039 or email CSM@one-view.com. One View recommends that your dealership IT staff handle the Windows upgrade processes, please consult them prior to making any changes to your computer.

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8 Signs Your Employees Function as a Team

If you work in a dealership, chances are you have attended a meeting where managers have talked about the importance of teams and team building to rally motivation and cooperation. But does your dealership really foster a team environment, or is your managers’ use of team terminology merely lip service? Here are eight signs that your employees are effectively functioning as team members.

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How Dealership Turnover and a New Workforce Affect Your Bottom Line

According to the NADA 2016 Dealership workforce survey, two of every five service advisors leave each year, which equals a 39% annual turnover rate. On average, a service advisor’s tenure is 2.3 years. Hiring and retaining employees has been a growing challenge for small to large dealerships nationwide. Turnover affects dealerships in multiple ways, such […]

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