Enhance your document management
Learn the latest automotive documentation industry trends, best practices, news and tips. Our academy is full of articles and resources to provide you with immediate ways to improve your dealership efficiency and streamline data capture workflow.
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It may not be sexy but it could save you a bundle…
I’m talking about proper Automotive Document Management. We all know car deals are complex and can be messy. Technology solutions are helping dealerships move towards a more digital, streamlined process. However, lack of communication between systems is a continuing problem. It takes multiple applications to take a deal from start to finish – many of which do not transfer data across systems. With so many systems in play, there’s a significant risk of losing or misplacing information along the way. To be audit-ready, proper automotive document management must be in order.
Are Phishing scams really that dangerous? The short answer is yes.
Phishing scams are dangerous and tricky. A lot of damage can be done in a short amount of time and it is critical to be aware and be prepared. Dealership have become an easy target for scammers because the volume of customer interaction is so high. Mix in the increased amount of digital transactions for buying vehicles, dealership personnel have to incredible diligent to avoid risking data.
Raising the Fence: Adopting New Rules to Improve Cybersecurity
Ransomware attacks nearly doubled in 2021 and the shift in quantity is expected to be permanent. That’s a scary stat for any business – but especially for auto dealerships, which are at the forefront of cybersecurity attacks.
We all know how much sensitive customer information changes hands when a vehicle is financed or leased. It’s no wonder the FTC classifies motor vehicle dealers as “non-banking financial institutions” that must follow strict Safeguard Rules. And now those Rules have become even more stringent.
Protecting Your Dealership from Mother Nature
Secure document storage is an essential aspect of maintaining any dealership. With rules and regulations constantly changing, it makes it even more difficult to predict what the future holds. As we enter the summer season, now is a great time to think digitizing such a crucial asset. It is important to recognize the threats and […]
How to Clean FUJITSU Scanner
Proper maintenance is critical to prolong the life of the scanner. It is important to put a routine cleaning schedule in place to ensure paper dust and contaminants are not interfering with your scans causing residual artifacts, streaks, or speckles. Here’s how to clean the FUJITSU fi-7160 Scanner and the FUJITSU 6670 Scanner.
Considering Selling Your Dealership? Read This First.
Mergers and acquisitions of dealerships ramped up over the past few years and consolidations are still going strong. The biggest trend driving sales is a wave of older generational dealers hitting retirement age. Given the current market, whether you are ready to begin selling your dealership or just considering, now is a great time to start preparing.
4-Step Process to Optimize & Modernize Your Service Shop (Fixed Ops)
When I think of Fixed Ops, I think of “slow and steady wins the race.” Sure, sky-high prices for the few and far between new vehicles on the ground are pushing profits up now, but fixed ops has always been the workhorse responsible for nearly 50 percent of a dealership’s gross profits. I believe you can push that percentage even higher with a 4-step process to optimize service operations and modernize service offerings.
Scanning Tips: What is Optical Character Recognition (OCR)?
You’ve heard of scanning, but have you heard of optical character recognition? This functionality is an absolute game-changer for scanned documents because each character is digitally cataloged and becomes searchable.
Key Considerations to Secure your Dealership Data
Customer data is one of the most sensitive and important assets a dealership has. Preventing exposure of confidential data is always a top concern. Ask yourself these important questions to ensure your dealership and vendors follow data security best-practices and keep your customer information is protected.
Don’t miss this opportunity to vet your vendors…
Thankfully NADA is back in person this year, and that gives all dealers a great opportunity to meet face-to-face with their vendors. Many traditional best practices have taken a back seat to widespread worries over inventory and hiring – like vendor reviews.
Understanding How Dealerships Save Money with Vendor View
Avoid unintentional renewals and compare services from store to store quickly and easily with Vendor View, One View’s effective web-based contract storage management platform. Vendor View provides a central location to view and compare all vendor terms and conditions with ease.
DMS Data Archiving: Why It’s Better to Be Safe Than Sorry
At a recent presentation I was giving on the DMS exit costs, an attendee claimed my opinion on exiting a DMS was faulty; he explained that if a customer has a long-standing relationship with a DMS, that DMS would have no problem giving data back to if they ended their agreement. This belief is not uncommon, but it is an unwise assumption.
The Task That Can’t Be a Victim of the Labor Shortage
One task that cannot be the victim of today’s labor shortage is proper document scanning. With increased audits seeming to be a source of revenue for OEMs, and stringent state laws about deal document retention, sloppy scanning can lead to big charge-backs or fines.
Tips for Scanner Maintenance
Did you take a road trip this summer? If you did, I bet you took your car in for a service before you took off. It’s common sense to prioritize maintenance to avoid problems down the road.
How a can Controller close the Month in 2 Business Days
There are two big reasons many dealerships struggle to close their books quickly: lack of pressure from the top and co-worker buy-in. A Controller can’t do it alone. A two-day close requires that the entire dealer group be on the same page because a lack of data from one department can delay the entire process.
3 Accounting Take-Aways from the A-Team
Growing up in the 80s, I loved the A-Team. I thought they were the coolest; even the van was awesome! Ultimately, what made them great as a team was that they worked better together. The “better together” philosophy can easily carry over to a different A-Team: the “Accounting Team.”
Don’t Be a Frog in Boiling Water – Get The Most From Your DMS Provider
As the fable goes, a frog put in a cool pot of water that is slowly heated will happily hang out until its eventually cooked. The gradually changing temperature fools it into thinking conditions are not changing. When it comes to your DMS provider, you cannot be complacent like the frog.
4 Steps to Get Your House in Order for Service Warranty Audits
Service warranty audits are back – some dealers say with a vengeance, according to a recent Auto News article. Others consider the return of audits, now that the pandemic has eased, to be business as usual. Why do some dealers find it easy to stay on top of compliance while others panic when a warranty auditor sends them notice?
6 Tasks to Re-Purpose Employee Time When Business is Slow
“Inspect what you expect” is a well-known business phrase that I think is particularly applicable to our industry today. That’s because many dealership employees have a LOT of time on their hands right now. Why not re-direct that time towards everyday tasks that you expect are getting done, but often don’t have the time to inspect?
How to retool your floorplan for today’s market (dealership inventory)
Floor planning is not a new topic; but it’s gotten a lot more interesting lately. As Auto News reported in a recent article, floorplan swung from a $96-per-vehicle-expense on average in 2019 to a $140-per-vehicle gain last year. The gains are attributed to slim vehicle inventories, low interest rates, and credits from OEMs.
Having Trouble Sourcing Used Vehicles? Get Creative!
A drive around town quickly identifies an odd reality: dealers’ lots are bare bones. It is honestly shocking how few new cars are on the ground. As new car inventory continues to fall, consumers are turning to used cars – putting a big strain on supply and driving up prices.
What’s really in a Deal Jacket (and why does it make e-contracting so hard)?
I believe the paperless car deal is the holy grail of automotive retailing. In my last blog, I talked about how e-contracting is the sticking point in reaching this ideal. The reason is two-fold: First, car deals are complex and sometimes messy. Second, the paper system isn’t broken.
Digital Contracting: A Game Winning Strategy Without a Playbook?
I know from my time as a Controller that digital contracting sounds like a no brainer for the dealership. The benefits are there: less paperwork, less storage costs, faster funding, and delivering that “friction-less” experience we’re all hearing so much about. It’s no wonder digital contracting is the new popular kid on the block.
Where are the auto dealership compliance officers?
Compliance officers can protect dealerships from liabilities and hefty fines. Yet, this position is rare. Only 14 compliance officers were accounted for in the NADA 2018 Dealership Workforce Study, according to ESI Trends, a Largo, Fla., consulting firm that conducts the study.
DMS Negotiation Tips & Tricks
You just paid another huge DMS bill, or you heard about a great new system from your 20 Group, or you want better support. There are a myriad of reasons dealers decide to switch DMS providers. Whatever the reason, it’s a major decision because your DMS touches every aspect of your business.
How to Prepare for a DMS Switch
A recent article in Automotive News showcased how the overall market for DMS software is in flux with disrupters cracking the decades-old duopoly of CDK and Reynolds and Reynolds. NADA 2021 proved the point with as many as 20 companies exhibiting DMS software. If you’re one of the many dealerships who recently signed with a new provider, you’re going to need to buckle up.
4 Tips for (Actually) Closing Your Month On-Time
The phones are ringing off the hook. Your door is closed yet people keep pouring in. You have sales managers asking for their commissions, management wanting the final numbers for the month, a floorplan needing reconciled, and the statement still hasn’t been uploaded to the manufacturer.
The 9 Deadliest Missteps of Document Scanning Services
Electronic document storage is now becoming the rule rather than the exception at many dealerships – and for good reason! The benefits are far reaching: from enabling easier audits to ditching jam-packed filing cabinets. Yet, as with any big change, there are speed bumps. The biggest obstacle is the lack of an official dealership scanning process.
How Poor Cyber Security Can Cost you $1.8 Million in Lost Business
Cyberattacks are becoming a common problem and lost productivity due to a cyberattack is a huge blow to any business. Here at One View, we are aware of at least 5 dealer groups in just the last six months that were impacted by cyberattacks. One group with 25 stores and over $80 million in annual revenue lost all access to their computer network for over a week.
9 “Must Have” Components for a Document Management Solution
It’s NADA time again! While this year’s show may look different, it still is the best opportunity to discover and explore technology solutions to successfully run your business.