Posted on April 26, 2024 by admin
Starting 12/9/2022, One View Vault users will be required to use two-factor authentication, as per changes mandated in the Graham Leach Bliley Act (GLBA). Since these requirements have been pushed back until June 2023, organizations can opt out of the MFA requirements until that deadline.
There are three MFA methods currently available in One View Vault
- Text Message (SMS) Verification – users will receive a text message with a 6-digit verification number
- Phone Call Verification – users will receive a phone call with a 6-digit verification number
- MFA Authentication Phone App – users can receive a 6-digit verification number via an app on their IOS or Android mobile device (currently works with Google Authenticator, Microsoft Authenticator, and Twilio Authy App)
Instructions
Users will be asked to sign up for MFA once any if the organizations they have access to has the functionality turned on. As mentioned below, all Vault users will require MFA authentication after 12/9/2022.
To set up MFA for your account, follow the following instructions:
- Navigate to one-view.com;
- Log in to Vault account as normal
- Once you log in, you will be asked to choose which MFA authentication method you would prefer to use
- Receive a Text (SMS)
- Receive a Phone Call Verification
- Use an MFA Authentication App
To Setup MFA Using “Receive a Text (SMS)”
1. Enter your phone number into the Phone section
2. Click “Send Code via Text”
3, Now, each time you login into Vault, you will be asked to enter your Verification Code.
To Setup MFA Using “Receive a Phone Call”
1. Enter your phone number into the Phone section
2. Click “Send Code via Call”
3. Now, each time you login into Vault, you will be asked to Enter your Verification Code.
To Setup MFA Using “MFA Authentication App”
1. To use the MFA Authentication App, you have the choice of different authentication apps:
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- Google Authenticator
- Twilio Authy App
- Microsoft Authenticator
2. Install your preferred Authentication App from either the Apple App Store (iPhones) or the Google Play Store (Android Phones)
3. Follow the prompts to configure authentication app
- This process differs between each app. Generally, you will be asked to setup an account and/or put your phone number. Once in, you will be able to add MFA accounts
4. To add the One View Vault MFA to the authenticator app, click “Add Account” in the app and scan the QR code provided on the screen while logging into Vault
5. The app will generate a 6-digit number temporary number. You have 30 seconds to input this code before a new code is generated. Input the code into this section to verify the setup
6. If the code is successful, it will take you to the following screen. You will receive the screen each time you log in.
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- For your first time, after you input the code in Step 5, you will need to wait to put a new generated code into this screen.
- If you try to use the same code for each, it will give an error.
Managing your MFA Account
You can choose to change your MFA preferences by accessing the “Manage MFA Options” in the Edit Profile Section of Vault.
To update a MFA preference, click the “Configuration button next to the respective option. This will take you back through the install steps listed above.
To change between Text, Phone, or the MFA option, just check the “Default” checkbox.
*You must have a valid MFA option setup. You cannot click reset on all three options.
Still Have Questions?
If you still have questions or issues, our Support Team is always available at (800) 923-8439 or support@one-view.com