Beginning July 1, 2021, access to One View Vault using Internet Explorer (IE) will no longer be supported.

March 2, 2021

Vault users are asked to use Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. All browsers are available for free download by their provider. For assistance installing a new web browser, contact One View Support.

Why is One View ending Internet Explorer support and Vault access?

One View prioritizes security and user experience, neither of which are best supported by Internet Explorer. Internet Explorer has not been updated by Microsoft since October of 2013. Our Development Team has optimized Vault for updated web browsers, not Internet Explorer. If you are currently browsing Vault on Internet Explorer, you may have a diminished user experience.

Microsoft recommends using their updated browser, Edge, rather than Internet Explorer. Read more on the topic from Microsoft here. Microsoft has announced that: “Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE 11)” beginning on August 17, 2021. You can read more here.

What will happen if I try to use Internet Explorer after July 1st?

If you attempt to log into Vault after July 1, 2021, you will receive a notification to utilize a modern browser. Users will not be permitted to login into Vault until an appropriate browser is used.

How can I change my default browser?

This is a critical step in moving away from Internet Explorer. A default browser is the browser application (IE, Edge, Chrome, etc.) your computer will open when you click on a link. To avoid using Internet Explorer, download a different browser and change your default browser to that updated application.

Based on your PC’s operating system, follow the steps in this article to update your default browser: https://www.pcmag.com/how-to/how-to-change-your-default-web-browser. You must have the browser application downloaded to your PC to set it as your default browser. See the links below to download a new browser.

Does changing my web browser cost money?

No, all web browsers are freely available for download in the links below.

Will changing web browser affect my Vault experience?

Yes, switching to any web browser other than Internet Explorer will improve your browsing experience within Vault. One View has optimized Vault for updated browsers, such as Chrome, Edge, Firefox, and Safari. By switching from IE, you should experience improved Vault speed and feature capabilities.

Will changing web browsers affect my Vault access or account data?

No, Vault user access and data is not impacted by the web browser. The only thing impacted is the user experience, which will be improved by switching to an updated browser.

Browser download links here:
Google Chrome: https://www.google.com/chrome/
Microsoft Edge: https://www.microsoft.com/en-us/edge
Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/
Safari: https://support.apple.com/downloads/safari

Still have questions?

Contact our Technical Support team, available Monday – Friday 8AM to 7PM EST.
Call: 1 (800) 923-8439    |    Email: support@one-view.com